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Integrity
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- Our conduct is open, reliable and responsible
- High-quality information for patients and stakeholders
- We represent interests with honest and reliable information
- We refrain from exercising undesirable influence
- All of our medical information is checked by an academic institution
- We have access to compliance programmes
Transparency
- Open about information that touches on patient safety
- Employees always divulge that they are working for a pharmaceutical company
- We register clinical studies initiated by us in the Netherlands in a public trial register
- When we collaborate with third parties in clinical research we enter into an agreement in advance
- Publication of research results
- Transparency in financial relationships
- Annual publication of R&D expenditures
- Insight into the outcome of treatments (harmonisation of data registers)
- Support the predictability of expenditures on medicines
- Meticulous and open procurement process
Social Responsibility
- Mission and vision for social responsibility
- Constant dialogue with stakeholders
- We provide due consideration to social interests
- We account for our social policy
- Sustainable availability of medicines
- We see to it that there is an inspiring, challenging and safe working environment
- We devote efforts to making the pharmaceutical sector sustainable
- Respect for the right to privacy
- Support projects designed to improve healthcare
- Participate in social projects
Quality
- High quality and safety criteria
- Patient-oriented care
- We involve patients for the purpose of improving the quality of our medicines
- We contribute to keeping the treatment guidelines of professional organisations current
- Research into medicines based on international standards
- We produce our medicines in accordance with ‘Good Production Practices’
- We distribute our products in accordance with ‘Good Distribution Practices’
- Promote the monitoring and reporting of side effects of medicines
- Our companies have a complaints handling procedure
- We promote the proper use of medicines and combat falsification
- We invest in professional business operations
- Continuously invest in treatment improvement and innovation
